Reliable ITIL-4-Foundation Test Price & Test ITIL-4-Foundation Answers
Reliable ITIL-4-Foundation Test Price & Test ITIL-4-Foundation Answers
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ITIL 4 Foundation certification exam is designed for professionals who are involved in IT service management activities such as IT managers, service desk managers, IT project managers, and IT consultants. ITIL 4 Foundation Exam certification is also suitable for professionals who are responsible for delivering and supporting IT services such as service desk agents, IT support staff, and IT specialists. ITIL 4 Foundation Exam certification is not limited to IT professionals and is also beneficial for business professionals who work closely with IT teams.
ITIL-4-Foundation (ITIL 4 Foundation) Exam is a globally recognized certification exam designed to test the knowledge and understanding of the IT Infrastructure Library (ITIL) 4 framework. ITIL 4 is the latest version of the ITIL framework, which is a set of best practices for managing IT services and supporting business objectives. The ITIL 4 Foundation Exam is the entry-level certification in the ITIL 4 certification scheme and is a prerequisite for further ITIL 4 certifications.
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ITIL 4 Foundation exam is an excellent way for IT professionals and individuals interested in IT service management to gain a fundamental understanding of the ITIL framework. ITIL 4 Foundation Exam certification is globally recognized and can enhance an individual's career prospects in the IT industry. With the increasing demand for IT services, the ITIL 4 Foundation certification has become more relevant than ever before.
ITIL 4 Foundation Exam Sample Questions (Q415-Q420):
NEW QUESTION # 415
Which practice provides users with a way to get various requests arranged, explained and coordinated?
- A. Continual improvement
- B. Service desk
- C. Relationship management
- D. Service level management
Answer: B
Explanation:
Explanation
Over time, the focus of service desks has broadened from simply logging and resolving technical issues, to proving more comprehensive support for people and the business. They are increasingly being used to get various matters arranged, explained, and coordinated. The service desk has a major influence on user experience and how the service provider is perceived by the users. By understanding and acting on the business context of transactional activity (i.e. logging tickets), the service desk is better placed to add value to the organization.
Reference: https://www.bmc.com/blogs/itil-service-desk/
NEW QUESTION # 416
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?
- A. Detection
- B. Categorization
- C. Escalation
- D. Prioritization
Answer: B
Explanation:
Explanation
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NEW QUESTION # 417
Which describes normal changes?
- A. Changes that are typically initiated as service requests
- B. Changes that need to be scheduled and assessed following a process
- C. Changes that are low-risk and pre-authorized
- D. Changes that must be implemented as soon as possible
Answer: B
NEW QUESTION # 418
Which dimension considers the application of artificial intelligence to service management?
- A. Partners and suppliers
- B. Organizations and people
- C. Information and technology
- D. Value streams and processes
Answer: C
NEW QUESTION # 419
What is defined as "the role that uses services?
- A. Sponsor
- B. Service consumer
- C. User
- D. Customer
Answer: C
Explanation:
Explanation
User: A person who uses services; e.g. the company employees.
https://www.bmc.com/blogs/itil-key-concepts-service-management/
NEW QUESTION # 420
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